How can we help?

Freelok is a platform that connects clients in Jordan with independent freelancers — including cleaners, plumbers, electricians, painters, designers, tutors, and more. You can browse profiles, book a service, and pay securely, all in one app.

Download the Freelok app, tap "Get Started," and sign up with your email, or sign in with Google or Apple. You'll be asked for a name and phone number to finish setting up your profile.

Freelok currently operates within Jordan only. We're focused on making the experience great here before expanding to new regions.

Search or browse by category from the Home tab, open a freelancer's profile to check their reviews and pricing, then tap to send a booking request. You'll get a notification once they accept.

Clients pay before the freelancer starts work. Your payment is held securely by Freelok and only released to the freelancer once you confirm the job is complete, or an administrator resolves a dispute.

Yes. Freelok charges a small service fee on bookings, which is always shown clearly before you confirm payment. The freelancer receives the price they set — the fee is paid on top by the client.

Open the booking from your Activity tab and select Cancel. Cancellations follow the platform's cancellation rules, and repeated last-minute cancellations may affect your account standing.

Contact Help & Support with your booking details. Your payment will not be released to the freelancer until the issue is resolved.

Email us at freelok.app@gmail.com with your booking reference and a description of the issue. An administrator will review the details from both sides before making a decision.

Create an account, switch to a freelancer profile, and complete verification by uploading a valid government ID. Once approved, you can set your profession, pricing, availability, and start receiving bookings.

Verification protects clients and helps prevent fraud on the platform. Your ID is only visible to authorized Freelok administrators and is never shown publicly on your profile.

Payouts are released once the client confirms the job is complete, or once an administrator resolves a dispute in your favor.

Yes. You choose your own hourly, daily, or fixed pricing for each service you offer. Freelok's platform fee is added on top and paid by the client.

Freelancers must upload a valid government ID, and work permits where applicable, before their profile can accept bookings. These documents are reviewed by authorized administrators only.

Email freelok.app@gmail.com with the user's name, the booking reference if there is one, and a description of what happened. Our team reviews every report.

Accounts may be suspended or permanently removed for fraud, harassment, fake identities, payment abuse, or repeated violations of our Terms of Service.

Go to the Profile tab and tap Edit to update your name, photo, bio, pricing, or availability at any time.

You can manage notification preferences from your device's system settings for the Freelok app.

Email freelok.app@gmail.com from the address linked to your account and request deletion. We'll confirm once your data has been removed in line with our Privacy Policy.